Support
Sift picks music for your taste on iPhone. Something unclear or broken? Write to us.
We usually reply within a few days. Tell us what happened and attach a screenshot if you can.
How does Sift pick music?
You add tracks you love: a playlist from your Apple Music library, a public Spotify or YouTube playlist, your Last.fm history, or a pasted list. Sift splits your taste into styles, searches for artists with a similar sound, checks every name against real listening data and listens to the finalists. Every track in a mix comes with a line on why it's there.
Why do tracks play for only 30 seconds?
Sift plays official 30-second previews. Open the full track in Apple Music, Spotify or YouTube Music with the button below it.
My Spotify playlist won't import
The playlist has to be public (in Spotify: ⋯ → Make public). Liked Songs can't be shared: make a regular playlist from them and paste its link.
Subscriptions: how do I cancel or get a refund?
Subscriptions go through the App Store. To cancel or change one: iPhone Settings → your name → Subscriptions. Refunds follow Apple's rules at reportaproblem.apple.com. During the beta Sift Pro is free and there is nothing to pay.
How do I delete my account and data?
In the app: Profile → Account → Delete account. Your data is erased from the server immediately. You can withdraw consent to AI analysis in the same place, under Data. More in the Privacy Policy.
How do I leave the waitlist?
Email support@listensift.com from the address you signed up with and we'll delete it.